About Us


Location                                   

Our office is located at 885 High St, Suite 106, Worthington, OH 43085. We are North of 161 and South of 270. If entering into a GPS, please note it is High street in Worthington, not North High Street in Columbus. Our phone is 614-785-9333 and our fax is 614-785-9335.


Dr. Oaks

Dr. Oaks is a native of Columbus.  She graduated from Ohio State University and from The Ohio University College of Osteopathic Medicine.  Dr. Oaks received the Janet M. Glasgow award for women who graduate in the top 10% of their class.  She attended medical school on scholarship from the U.S. Navy and served in the Navy for a total of 11 years.  Dr. Oaks is the mother of 5 and a Worthington resident.


Ashley Laughlin CNP

Ashley completed her undergraduate degree at Kent State University. She then worked as a registered nurse at Grant Medical Center for seven years in the trauma and surgical ICU. She received her FNP in 2015 from The Ohio State University. Ashley is on the board of directors for two local non-profits and leads a "Girl Sprout" troop in the Franklinton community.
Ashley will be seeing patients in our office on Tuesdays, Thursdays, and Fridays.


Insurance

Dr. Oaks participates with many insurance plans. Please check with your insurance company to be sure that we are in network with your specific plan. We also accept self-pay patients. We offer a generous discount on our fees for payment on the day of service.


Practice style
Dr. Oaks follows the principles of the Ideal Medical Practices Organization. This goes beyond NCQA Patient Centered Medical Home to focus on the relationship between the doctor and the patient. Our goal is to give you the tools to help you manage your own health. We treat all ages and provide routine preventive care including pap smears.

Policies

Cancellations:

Our practice requests a 24 hour notice from a patient to cancel an appointment. We reserve the right to refuse a patient our services with two consecutive no shows.  A no show is defined as an appointment missed without a courtesy phone call or email from the patient 24 hours prior to their exclusively reserved appointment time.  Patients are subject to a $25.00 fee for no shows.


No Show Policy:

If a patient fails to show-up for their appointment, a member of the staff will call them to reschedule and inform them of the $25 charge added to their account. If the patient does not answer, the staff member will leave a message requesting that the patient call our office or schedule an appointment online. If after 48 hours no action has been made to reschedule the missed appointment, a member of the staff will call again and attempt to reschedule. If we are still unable to reach the patient, the patient’s complexity will be changed to non-compliant.


Refill Requests:

Dr. Oaks and Ashley Laughlin CNP give you enough refills to last until a follow-up appointment is required. Please notify us via MyMedWall or by calling the office BEFORE you run out of your medicine. We will schedule your follow-up and send enough of your medication to your pharmacy to last until your appointment if necessary.


Office Hours:

Patients are seen by Dr. Kristin Oaks by appointments and time is blocked for acute or urgent same day requests. Patients can also be seen by the nurse for blood pressure checks, urine checks and blood draws. We offer extended hours Tuesday mornings as well as Thursday evenings for routine and urgent needs.  The hours are posted in the office, on our phone message when patient calls and on our website.  We also offer E-visits for our established patients as a convenience for specific problems, both new and existing, which do not, in the doctor's opinion, necessarily require the patient's physical presence.


Monday: 8:30 am - 4:30 pm

Tuesday: 7:30 am - 4:30 pm

Wednesday: Administrative Day (hours vary)

Thursday: 9:00 am - 6:00 pm

Friday: 8:30 am - 4:30 pm


New Patients:
We ask that all new patients please complete their new patient forms prior to their appointment time. New patient forms can be accessed on our website. A link to our website is included in the confirmation email you receive after booking your appointment. Forms may be filled out online by clicking Online Registration  on our homepage. We also have a pdf version of the forms that may be printed and filled out by hand. You can access the pdf version under the Patient Forms  tab on our homepage. If you don't complete your new patient forms prior to your appointment, we ask that you arrive at least 15 minutes before your scheduled appointment time so that you have ample time to fill them out.

Secure Patient Portal:

Our secure patient portal is available to patients 24 hours/day, 7 days/week.  Messages left on the portal may take up to 48 hours for routine, non-urgent clinical advice but are usually returned the same day or next day.

Lab & Imaging Results:
All normal (lab and imaging) results are communicated via phone or by MyMedWall message.  Patients also receive results during visit when they have their labs drawn prior to the visit.Abnormal results are annotated in the EMR and patients are to be called to the patient. Instructions regarding the medication changes and/or follow-up are given to the patient either by phone call or MyMedWall message depending upon urgency.

Billing:
Bills are due upon receipt. We accept check, cash, and credit card payments. We also offer online bill payment  for your convenience. If you have questions about a bill, please don't hesitate to call our office.